CUSTOMER STORY · HEAT-PUMP FLEET O&M

2 engineers, 350+ heat pumps, 75% fewer site visits

A European operator runs a residential heat-pump fleet. Two engineers diagnose, investigate and watch it around the clock.

How it works

1

Step 1 · DIAGNOSE

“Have we seen this failure before?” Answered from the whole fleet’s history.

Have we seen this failure before?

Spocky · fleet history

3 similar past cases · 90% match

Fleet-wide diagnosis in seconds

2

Step 2 · INVESTIGATE

Failure patterns traced to geography and usage, fixed in the roadmap.

GeographyUsage
Roadmap fix

R&D run by operations, no data team

3

Step 3 · AUTOMATE

24/7 watch. Units fixed remotely, or visited before they fail.

24/7 fleet-watch agent

THE OUTCOME

−75%

on-site visits, fixed remotely instead

2× fleet

1.1× team, same crew

24/7

watch, weekends included

“If a tenant has to discover the problem, we’ve failed.”

Lead operations engineer

Your data, a live agent in 3 weeks.

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